So much of the conversation around digital wellness involves user-based actions, but what responsibility does product design have? Explore why and how helping users establish healthier relationships with tech is becoming a design consideration.
As UX designers we work hard to understand where users tend to go wrong and why in order to prevent errors. But no one's perfect. Eventually someone’s going to make a typo, forget to input something, or hit the wrong button. Errors are part of the experience so UX design shouldn’t end with them. A bad error experience and all the work you’ve done up to that point may not matter. Your users get annoyed, confused, or frustrated and they’re gone. 404 pages are one of the more common culprits for this. Like every other page, they should have a design and content strategy that positively supports a good user experience. Check out some tips on how to create better 404 pages.
Call it Zoom fatigue, pandemic fatigue, or simply hitting the wall, burnout has set in and its running rampant. Over half of workers report feeling burned out; from elementary school to college, students have had enough; and parents are at their wits ends. It seems like no one is immune. Chronic uncertainty, endless trauma, and the need to keep on keeping on no matter what have created a toxic problem. This is why it’s important for UX designers to understand burnout and identify how it may be factoring into our work right now.
While it’s not a direct necessity to have this knowledge in order to create a good, usable design, understanding the medium used to bring your ideas to life can still be beneficial for UX and UI designers’ work. It helps you think differently, makes you a better communicator, a better collaborator and adds a skill to your resume.
Forms are like icebergs. They’re deceivingly more complicated and troublesome than they appear on the surface. Screw up a form’s design and you can stop users in their tracks, preventing them from meeting their intended goals, your business from collecting valuable data, or both. There are a lot of decisions that should go into determining how a form will be look. Since being inclusive and respectful of someone’s identity contributes to better UX, it's important to think through how even the smallest, design choices can be adjusted to help more people feel welcome using your product.
For many reasons, UX designers are not always able do the user research they desire before making design decisions. While there are always costs for skimping on user research, there are resources to help mitigate limitations, one being your social media manager. Social media and UX design share one important commonality, they are both centered around people. Learn how social media managers can be valuable assets for the UX research process.
To be a UX designer is to understand the holistic picture of an experience while simultaneously paying attention to minute details in the pursuit of identifying and solving problems. Whew! Approaching this subject may seem overwhelming or intimidating at first, but good UX design is an invaluable asset for a product, service, or brand. That’s a tall order. No matter your project, to create a good user experience you must understand some of the key principles of UX design.
For businesses, it’s important to know the points in a user’s journey that they influence or need to consider in order to provide the best user experience possible. Journey maps are a great visual and shareable tool for understanding this important information.
Knowing where to start is the hardest part of any project. In the design thinking process, you spend a lot of time learning to empathize with your users through research, then properly defining the problem that your project needs to help them with. At some point, though, you have to pivot your brain to put all this understanding and definition to use. Luckily, there are ideation techniques that you can employ to add guidance and structure to your efforts, sparking creativity and innovation.
One of the obstacles to good ideation is that people often practice it in a haphazard or chaotic way. Everyone today likes to talk about the value of brainstorming, but they often think of it as unstructured imagination that magically and randomly produces ideas. Effective ideation requires that you stop thinking in terms of these amorphous activities and instead apply a rigorous and purposeful set of rules to your efforts. One technique to help guide you in brainstorming is mash-up ideation.
Being a UX designer is, of course, about designing a solution to a problem that users of a product or service have. It can be really fun and exciting to brainstorm, come up with new ideas, and maybe even change the world. But if you base all your work on the wrong problem, you won’t change anyone’s world with your designs. This is why you use a tool like point of view (POV) statements to add rigor and structure to your problem definition.
You can’t solve a problem you don’t know about. Seems like an obvious concept, right? But too often we don’t follow this advice. We assume we know what the problem is going into a project and just jump straight to coming up with solutions. To find out what users need, you spend the first stage of the design thinking process conducting research - often in the form of interviews, observations, and surveys – in order to empathize and better understand the needs of all users in a product’s ecosystem. Your research findings then inform the second stage of the design thinking process, define, and help you craft your project’s problem statement.
No one website, app, or piece of software can cater to the infinite number of differences its users may have. You simply can't design everything for everybody. You can, though, look for the common denominators in people and solve for those problems. While a website may have a million users, each with a unique experience on the granular level, you may create just 3 or 4 personas into which most of them would relate in some way. You would do this in order to keep your project user-centered, but out of the weeds and focused on attainable goals.
By using empathy, a UX designer can recognize people’s needs and design products, services, or experiences that work for them. The reality show Undercover Boss is an example of how someone can gain empathy for users. I watched an episode featuring the CEO of Build-A-Bear Workshop to show just how much user information you can gain in a relatively short amount of time. My empathy maps of the company's CEO and an employee demonstrate how multiple people can have different experiences, even within the same company, and why UX designers must gain insight into every type of user in the ecosystem of a product or service.
Empathy is about putting yourself in someone else’s shoes and trying to understand their feelings, even if you haven’t had the same experiences as them. It's an important part of the design thinking process. In order to gain empathy for users, UX designers conduct extensive user research. Empathy maps are a great visual tool for organizing, communicating, and synthesizing this research into helpful user insights.
When Disney Plus, the company’s streaming service, launched last November, I was intrigued by the possibility of adding some Disney magic to my life again, if only through the TV and movie content I’d loved as a kid. That content has proven as satisfying as I remember, but the Disney Plus experience has left a bad taste in my mouth. Learn how I used a feelings and needs website analyzation of UX and UI elements on Disney Plus and Netflix to find out if Disney's design is the root of my negative opinion.
Feelings are the most powerful force in the decision-making process. In fact, research has found that people with injuries in the area of the brain responsible for emotion are incapable of making decisions. So, if you want to successfully use design thinking—a human-centered approach to problem-solving—then you must understand humans’ biggest motivator: emotion.
Sometimes the best way to learn something new is to just jump in head-first. The Hasso-Plattner Institute of Design at Stanford—also known as the d.school—offers those interested in learning design thinking an opportunity to do just that with their aptly named Design Thinking Crash Course. Through a video, you and a partner join instructors from the d.school and a room of students for a wild, hands-on ride through the steps of the design thinking process in just under 90 minutes. Your assignment? To redesign the gift-giving process for your partner. I took the crash course challenge and it was one of the most unique, memorable learning experiences of my life.
Design thinking puts the topics of emotion, intuition, and human behavior at the core of the problem-solving process. It has rapidly grown in popularity in recent years and is now used by businesses and organization worldwide to solve some of the most complex problems. For anyone possessing the right mindset, or willing to learn it, design thinking is a valuable skill to have in our future economy where people's experiences will matter more than ever.