For many reasons, UX designers are not always able do the user research they desire before making design decisions. While there are always costs for skimping on user research, there are resources to help mitigate limitations, one being your social media manager. Social media and UX design share one important commonality, they are both centered around people. Learn how social media managers can be valuable assets for the UX research process.
The free-for-all days of the internet and social media in the 2000s was bound to eventually run headlong into an ethical quagmire. Online content was never going to be easy to put limits on – even in terms of advertising which has historically been restricted for certain products, industries, and organizations by law or self-regulation. As we look to private tech companies to regulate the ever murkier world of content marketing and branded content what do ethical precedents on advertising say about who should and should not have the ability to use these content strategies for financial gain?
Have you ever had one of those dreams where you’re being chased? You don’t know exactly what’s chasing you, what it looks like, or why it’s after you, but you’re certain if you slow down nothing good will happen? If I looked back to find out what this was in my dreams I'd bet I’d find a tangled, towering mass of words, photos, videos, GIFs, graphics, and URLs. I’d find myself being chased by a content monster. As a social media professional this is what my relationship with content feels like sometimes – an unrelenting demand for more.
When you think about blogging you probably think about writing something, but a good blog can be about so much more. Images, videos, social media, and other functionality can support your posts and more deeply engage your readers. And the great thing about the WordPress content management system is that it makes adding these elements a snap. Let's look at some examples of the more common functionalities you might be interested in adding to your blog.
Designing and building a great website is never enough. You also have to make sure people are aware of your site, want to go there, and, once there, want to stay or come back later. There are many ways you can drive traffic to a website. Good content and search engine optimization (SEO) are 2 ways that account for driving a majority of traffic to most sites, But let’s look beyond these efforts to 5 other opportunities.
Having strategy for your brand on social media is always important, but when you have a specific goal you'd like social media to help you achieve, it becomes vital. I've previously posted about how to determine a small business' social media presence, create a calendar, build personas, and write community management guidelines using one of my favorite businesses, Scratch Baking in Milford, CT. Based on this work, I've created the following slides and presentation outlining a social media strategy they could use
Social media has given everyone a voice and in doing so the general public has taken control of the conversation. Some businesses, used to having all control over their brand narrative, may find themselves lost as to how to effectively operate in this space. Instead of saying “why bother” or, worse, futilely moderating your social media presence within an inch of its life, effectively killing all authenticity, you should place your brand as the steward of your brand community by creating community management guidelines.
Whatever the business-related goals of your strategy, you need to focus on the user-centered goal of bringing value to your audience through your social media presence. By empathizing with your audience you will build content that will make your brand more relatable and more trustworthy which will ultimately translate into brand awareness, website traffic, customer leads, revenue, brand engagement, loyalty, or success with any other goals you may have. Personas are good tools to help you start building a social media strategy with empathy.
In my last post, I explored how to decide the social media presence for a small business using one of my favorite small businesses – Scratch Baking in Milford, CT. Now it’s time to activate that presence. It’s time to plan and create content. No matter how strategic you are in choosing your business’ social media platforms, that will mean nothing if you’re not strategically and regularly creating engaging content for them.
Small businesses can face challenges such as human and financial resource shortages when trying to access the benefits of social media. With little money to pay someone to focus on this for them and little time or energy to do it themselves small business owners sometimes don’t even know where to start. Using one of my favorite small, local businesses – Scratch Baking in Milford, CT – as an example we’re going to walk through how to approach evaluating and planning your business’ social media presence.
The sheer amount of information social media now presents us to digest is enough in and of itself to overwhelm us in to being less discerning about the truth. Add into this mix every individual’s opinion and the voices of those interested in misleading others or sowing division and social media becomes a very chaotic and confusing source from which to get your news. I decided to find out just how much of a filter I had to apply to find factual news on my social media accounts.
The COVID-19 pandemic has changed our daily lives, perhaps forever, in countless ways we are still trying to grasp. But as a social media professional I’m acutely interested in how this crisis is affecting the medium I work in. What I’m seeing is the possibility that we are moving into a new phase of our relationship with it.
Every actor wants to play Hamlet—Carl Sandburg even wrote a poem about it. A lauded portrayal of the great Dane can be career-defining. Actors and writers are similar in this manner as both practice a craft in which success depends on audience approval. How important, though, should the audience be to the writer?
We’ve entered an age in which our ultimate longings center around the elusive sense of balance in our lives. Technology now leaves us fatigued from constant communication. In reaction we worry about its harmful effects and put ourselves on crash diets from social media and our smartphones. Just as crash dieting is not the way to lose weight healthily and maintain it, neither is it the road to productivity.
I get some of my best ideas in the shower. Even after some of the roughest days, when my brain feels like it’s been put in a blender, somehow I emerge from the steam of that tiled cave with the best copy or the clearest approach to a project I’ve been fighting with for hours in my head. Cal Newport calls this use of time productive meditation. Not only is this strategy offer efficiency for those of us with full schedules and lives, but it’s also a great technique to help increase your concentration to aid in deep work.
I enjoy using social media personally, but I’ve never thought of myself as being addicted to it. I’m not naïve, though, to the widely discussed debate over its risks and side effects. I’d like to think I’ve focused on having a healthy relationship with this technology, one in which I’m benefiting more from the positives than the negatives. My self-assurance that I’m doing the right thing, though, isn’t enough. The time came last week for me to try to put my data where my mouth is. The challenge: no personal social media use for 5 days.